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SCENTING SECRETS

Refund policy

Returns Policy

We make sure that all the orders are shipped in the pristine condition and we make sure that no damage occurs to the products during transit. Hence we will not be able to provide any refund for used products currently. We also understand that any products shipped are susceptible to damage. If there is considerable damage during the transit, please write to us with the product pictures so that we can arrange for a replacement on a case to case basis. Since customer experience and satisfaction is of utmost importance to us, we will try to resolve any further issues that arise due to the damages in transit.

Refund Policy 

Currently we don't offer any refunds for products delivered in usable condition. Only in case of a damage in transit, we will either send a replacement or offer you a refund only for the damaged product. Any other kind of refunds are not provided by us.

Curated Gifting Options

Our curated gifting options offer a distinctive approach to the art of gift-giving, setting themselves apart from conventional presents through meticulous selection, thoughtful curation, and personalized touch. Unlike off-the-shelf gifts, our offerings are tailored to evoke a sense of exclusivity, appreciation, and are elegant, versatile and enhances Home Décor.

Exclusive Collections

Some of the brands hosted with us are exclusively available only with us. The meticulous process involved in manufacturing these products will provide you an enthralling feeilng when used. Discover many such brands and products which you will crave for more.

Original Brands

All the procurements are done directly from the original brand manufacturers. At our store, you can trust that we only sell genuine products and do not host any knockoff versions of popular items.

Popular Brand Favorites

Even though some of the brands manufacture a plethora of products, we choose only the ones which are widely popular and have been around for many years. This helps customers in choosing only the best of the products

Unique products

We host many innovative products which will enhance the customer experience. We encourage and are always in search of manufacturers who constantly innovate to deliver unique and creative products

Frequently asked questions

What are the payment options available

We are partnered with multiple payment gateways which accept payments through credit cards, debit cards, net banking and UPI. The amount which reflects during the final payment page is collected through the payment gateway.

We have 'cash on delivery' available only for the orders above the net value of ₹302. A Cash on delivery charge of ₹40 is charged on each order by the shipping vendor as 'Cash handling fee'.

What are the shipping and delivery charges

All the orders of net value more than ₹302 are shipped for free. A delivery fee of ₹40 is applicable for any orders of value less than ₹302.

Please refer to the policies for details

When are the orders shipped

Orders placed before 12 noon are shipped on the same day. Orders received on holidays will be dispatched on the next working day. In the event of any delays, we will promptly inform you about the reason for the delay and provide an updated shipping timeline.

What is the time for delivery after order is placed

All orders are dispatched from Bangalore, and delivery times vary based on the destination's distance from the city. We are continually working to enhance the delivery experience and ensure faster service. Hence we have introduced a "Fast Shipping" option for eligible orders after a payment of a nominal fee.

We are not able to find some products which we purchased previously.

Our menu and product list are dynamic and continuously evolving. As part of this process, we frequently onboard new brands while occasionally offboarding others. Similarly, we regularly introduce new products and, at times, remove certain items. Products may be discontinued if they fail to meet customer expectations, fall short of quality standards, or are no longer in production.

What are the testers which are available

Our goal is to provide customers with the finest products from top manufacturers. To ensure satisfaction, we offer a new option called "testers" for some our products. Customers can purchase these testers to try the products first and make a purchase only if they are fully satisfied.

Same day shipping

All the orders placed before 12 Noon are shipped the same day

Secure payment options

Secure payment options available including Cash on delivery

5000+ happy customers

More than 35% of the customers order with us regularly

Most loved products

Only the best products from all major manufacturers

High Quality products

International quality products manufactured in India

Product discounts

We offer several offers and discounts which are pocket friendly

Women owned enterprise

We are a total women owned and operated enterprise

Contact us

Your feedback is important to us.
                                              
Please comment and subscribe to our social media channels for any new products and what you feel about the products.
                                               
Please feel free to write a review for any of the product that you have purchased and we promise you that we will be very transparent with the review and feedback process.
Please do let us know what you feel about our products and collections. 
For any further clarifications and suggestions which cannot be communicated through our social media channels, reach us through the following means.
                             
E-mail : Contact@ScentingSecrets.com
Customer care # +91-7795393830   

 

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